Complaints and repair

Please note

  • that you need to clean your complaint case product according to the instructions (for hygienic reasons) before sending it to your Gonso retailer. Otherwise, we or the retailer reserve the right to charge you the cost for the washing service.
  • that all communication about and shipping of your damaged Gonso Product must be managed via the retailer you bought the product from. Unfortunately, sending it directly to Gonso is not possible.
  • that you need a proof of purchase to be eligible for a warranty claim. Without one, you´ll have to pay for the repair.

If you have placed your order directly in our online shop at, you will find the information on complaints and repairs here.