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Questions about your order in the GONSO online shop


We have summarized frequently asked questions for you here. These FAQs refer exclusively to orders placed on gonso.de.

complaints & repair


Your Gonso item, which you purchased from an external retailer, has been damaged due to material failure or personal fault, and you would like to have it repaired.

Sizeadvisor


You're unsure which Gonso size is right for you? Our size guide will help you find the perfect fit.

Careinstructions


Here you’ll find our care tips for your products.